You can't create an amazing customer experience without first improving the employee experience.
Companies are improving their employee experience in many ways to acheive this:
- Self-serve on holidays, timesheets,training, payslips and wellbeing to reduce the burden on HR
- Empower field-workers with realtime data-capture tools to give customers faster results
- Adopting user-centered design principles to create apps and digital tools championed by the workforce
Read our blog post on this subject to see more examples.