User Research

Find new opportunities to solve customer problems and design solutions that resonate.

User Research - Pocketworks

3M+

App installs per year

24M

Yearly mobile transactions

£250M+

App-driven revenue

Make evidence-based digital product decisions

We help you conduct robust user research to gain insight into your customers and inform your digital product strategy.


Pocketworks Testimonial Client

Our users have a challenging lifestyle, often on the move. We wanted to develop a valuable and convenient tool for them to benefit from every day, and it was vital we partnered with a company that got this vision.

Pocketworks Testimonial Client

Some days, more than 80% of our bookings are through the app. We've worked with Pocketworks for over ten years, and they've helped Veezu deliver a great customer experience, handling every aspect of our product development.

User Research Thoughts



Fender's mobile strategy is music to your ears
Tobin Harris
Tobin Harris, January 17, 2021

Fender's mobile strategy is music to your ears

Some UX lessons we can all learn from McLaren
Tobin Harris
Tobin Harris, July 14, 2020

Some UX lessons we can all learn from McLaren

Why care about design thinking?
Anna Scandella
Anna Scandella, April 17, 2018

Why care about design thinking?

£80m in revenue. 81% automation. 170,000 monthly users.
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Zero to six million mobile taxi bookings a year?

£80m in revenue. 81% automation. 170,000 monthly users.

Veezu Case Study

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Prototypes to help hotel customers travel light.

Virtual Reality. Mobile Wallet. Uber Integration.

Travelodge Case Study

Virtual Reality. Mobile Wallet. Uber Integration.

What we stand for

We're not here to just build "another app". What gets us out of bed is making an impact, creating software that people appreciate, and helping your organisation get meaningful outcomes.




Quote By Anna - Pocketworks



"One of the biggest challenges our clients face is discovering customer pain points. Once you understand those, it's much easier to design a solution that meets their needs."

Anna, Digital Product Designer